Emma-Jayne Page is a Senior Account Manager for Financial Recovery Technologies based in Sydney, Australia. With nearly 10 years as an experienced client service manager in the investment management industry, she brings a breadth of knowledge of business processes, negotiation, business planning, and sales.
1. What are your top priorities at FRT?
As we expand in the region both in terms of clients and FRT headcount, one of my top priorities to bring the new team members up to speed and familiar with FRT. Second, I would be working on strategies and planning for 2020. Australia has evolved to a more passive recovery effort similar to a U.S. claims filing so it is important for me to educate my clients on how the landscape is evolving.
2. What does your typical work day look like?
I play a lot of roles as we are a small team in Sydney. I start my day at 5:30 am and check emails to see if there is any important information I need to review and focus my attention on. I have about two hours in the morning local time to reach people in the Medford office before the end of their day. My mornings are always busy until 10 am as the Medford office is still responding to my emails and phone calls. The time difference is a barrier, but at FRT, we have systems and processes in place to work as if we are in the same time zone.
3. How has your experience been working in a satellite office?
I am quite social when I am in an office, so it has been an adjustment to communicate with my colleagues virtually and not face-to-face. I definitely capitalize on the opportunity to get things done faster and to be able to focus immensely on my work. It’s a lot easier to work on your own, but at the same time having other teammates give you a different set of energy every day.
4. What brought you to FRT and what keeps you here?
I joined FRT in 2018 and was drawn to the company’s culture and core values. I used to work at large organizations, so moving to a smaller yet supplicated firm was the direction I was looking to go in. Additionally, there is a vast opportunity for growth in Australia since the office was just getting started when I joined and we are continuing to grow year after year.
5. How do you define success?
I define success as a team working together to achieve a common goal and each and everyone on the team working collaboratively towards that goal in some or the other way.
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Founded in 2008, Financial Recovery Technologies (FRT) is the leading technology-based services firm that helps the investment community identify eligibility, file claims and collect funds made available in securities and other class action settlements. Offering the most comprehensive range of claim filing and monitoring services available, we provide best-in-class eligibility analysis, disbursement auditing and client reporting, and deliver the highest level of accuracy, accountability and transparency available. For more information, go to www.frtservices.com.
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