Iris Sanxhaku is an Account Manager at Financial Recovery Technologies. She recently relocated to London joining our European team as we continue to expand our business internationally. She brings over five years of experience in client service, where she primarily supports some of our largest custody clients and our European client base.
What are your top priorities?
My top priority is making sure that our clients are happy with our services. It is important to me that I’m providing not just reactive service, but proactive guidance on how to navigate our services and of course the market. An account manager at FRT is like a quarterback in football. You must be a master of the game and become an expert in delivering value to your top accounts.
FRT is growing, and the shareholder class action industry is continually evolving. New cases are being litigated and settled every day, so it is an exciting time to be an account manager.
What does your typical workday look like?
My average day is spent proactively educating my clients on cases where they have eligibility, responding to client inquiries, as well as internal and client meetings.
As I recently relocated to London, I now have the opportunity to meet face-to-face with our European clients and learn about the unique challenges they face that differ from the U.S. clients.
What is FRT doing to ensure they are adapting to the changing landscape of the class action industry while continuing to meet the needs of current and future clients?
Our Product Team has developed key processes to minimize the manual work and generate significantly better reporting. We are committed to automation and technology to provide efficiency.
Our Marketing Team has been phenomenal in updating the website and all our blogs providing content for us to share with clients and prospects. Especially through LinkedIn as an avenue of social media, which has come a long way over the years and we didn’t use as frequently when I first started.
What is the most valuable lesson you have learned during your tenure at FRT?
Attention to detail. Working with one of our largest partners, I have learned how important it is to make sure all data is accurate to ensure reporting is correct. I always double check what I am going to tell the client to make sure I am communicating with confidence.
What is one piece of advice that has changed your professional career?
Be open-minded. You never know when something isn’t for you unless you try it out and you never know what opportunities lie that could help you succeed in the future.
For more information on what our employees have to say about their experiences with FRT, check out our careers page.
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Founded in 2008, Financial Recovery Technologies (FRT) is a leading technology-based services firm that helps the investment community identify eligibility, file claims and collect funds made available in securities and other class action settlements. Offering the most comprehensive range of claim filing and monitoring services available, we provide best-in-class eligibility analysis, disbursement auditing and client reporting, and deliver the highest level of accuracy, accountability and transparency available. For more information, go to www.frtservices.com.
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