INFORMATION WE COLLECT
When you interact with us, we receive and collect certain information about you. The information that we receive and collect depends in part on what you do when you visit our website or how you interact with us. For example, if you should sign up for newsletters, or when you use the Contact Us tool to request information or make specific inquiries regarding any of our products or services. In these instances, you may provide personally identifiable information (“personal information”) such as your name and email address. If you are a customer, you may provide more detailed information such as financial details.
Personal information means any information about an individual from which that person can be identified. It does not include information where the identity has been removed (anonymous data). It is possible to browse our website without actively submitting any personal information.
We may collect, use, store, and transfer different kinds of personal information which include:
- Your name and title (Identity Data).
- Your address, email address and telephone number (Contact Data).
- Your bank account details (Financial Data).
- Details about services you have purchased from us, payments you have made, historical trading data, filings made on your behalf, funds collected on your behalf, and funds distributed to you (Transaction Data).
- Your IP address, login data, browser type and version, and operating system and platform (Technical Data).
- Information about how you use our website or our products or services (Profile and Usage Data).
- Your preferences in receiving marketing from us and our third parties and your communication preferences (Marketing and Communications Data).
Our definition of personal information does not include “aggregate” data. Aggregate Data is data we collect about a group or category of products, services or customers, from which an individual customer is combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires.
Please note, we do not collect any special categories of personal information such as information relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, health, or sexual orientation.
We will not disclose your personal information unless we are required by law to do so and we will not sell, distribute, or lease your personal information to any other parties.
IF YOU FAIL TO PROVIDE YOUR PERSONAL INFORMATION
Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with a product or service). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
HOW YOUR PERSONAL INFORMATION IS COLLECTED
We will limit the information we collect about you to what is necessary to administer our business, provide superior service, offer opportunities that we think would be of benefit to you, improve the customer experience of our website, and ensure technological compatibility with your computer, cell phone, or other electronic or mobile devices (collectively, “Computer”).
We use different methods to collect information from and about you including through:
- Direct Interactions: You may give us your information (for example, Identity, Contact and Financial Data) by completing forms on our website; by corresponding with us by email, phone or post; or by providing information to us for us to provide services. This includes personal information you provide when you:
- Register with us via our Client Portal;
- Inquire about products or services;
- Request white papers;
- Subscribe to newsletters or alerts;
- Request a price or quote;
- Request marketing information or sign up for email alerts;
- Follow us on social media;
- Interact with us directly via phone or email; or
- Provide data required for us to provide our services
- Automatically Collected Information: Every time you visit and interact with our website, some information is automatically collected about you. This information may include, but is not limited to, some or all of the following items: the specific pages, buttons, images, videos, links, or forms that you access on this website; the type and version of Internet browser software and operating system you use; date, time, and duration of your website visit; your IP address; your domain; type of Computer (e.g. laptop, tablet, smart phone); mobile carrier and/or Internet service provider; the location of your Computer, and demographic information concerning the country of origin of your Computer and the languages it uses.
*Note* Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages and promotions. Information collected using these technologies in our emails may be associated with the recipient’s email address.
YOUR DUTY TO INFORM US OF CHANGES
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
HOW WE USE YOUR INFORMATION
Most of the information we collect is used to help deliver the services that our client requests. It also may permit us to design and offer specific products and services that will be useful to our clients, and our clients’ customers that provide benefits, additional value, or discounts.
We will only use your personal information when we have a lawful basis for doing so. We have explained below each lawful basis for using your personal information, and the purposes for which we use your personal information.
- Performance of a contract: we need to use your personal information, such as Identity, Contact and Financial Data for the purposes of performing a contract you have entered with us. For example, to process periodic subscription payments; to set up new clients and provide support services.
- Necessary for our legitimate interests: we use your personal information for ongoing business purposes, for example, we may use your Identity, Contact and Technical Data to understand our customers, develop our products and services and recommend appropriate services.
- Compliance with a legal obligation: we use your Identity, Contact and Marketing and Communications Data to comply with various legal obligations including ensuring that you do not receive marketing communications from us in circumstances where you have advised us that you do not wish to receive those communications.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us using the details set out in our Contact Us section below.
In addition, if you would like further information about the specific lawful basis we rely on when using your personal data please contact us using the details set out in the Contact Us section below.
HOW WE SHARE YOUR INFORMATION
From time to time, we may share information that personally identifies you to FRT affiliates and to other non‐affiliated entities including in the following manner:
- As may be required to deliver the requested services including sharing selected information with third party service providers;
- In response to judicial proceeding, subpoena, court order or other legal process;
- To comply with legal, regulatory, or administrative requirements of governmental authorities;
- To protect the rights or property of FRT, its clients, suppliers, or customers, and to enforce the provisions of our terms or policies, in cases of customer fraud or disputes, and/or to prevent harm to you or others;
- For marketing and other business purposes; or
- As permitted or required by law or as authorized by you.
We require all third-party service providers to protect the security and confidentiality of your personal information and to treat it in accordance with applicable law. We do not allow our third‐party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
We aim to provide you with choices regarding certain personal information uses, particularly around marketing and advertising. As part of our ongoing marketing activity, but only where our processing of personal information takes place in the context of our activities in the UK or the EU, we may use your personal information in the following ways:
- Promotions: We may use your Identity, Contact and Profile Data to form a view on what we think you may want, need or may be of interest to you. We do this in order to provide you with the most relevant products and services. You will receive marketing communications from us if you have requested information from us, purchased products from us, or if you have provided us with your details in order to receive marketing promotions and in each case you have not opted out of receiving marketing communications from us.
- Opting Out: You can ask us or third parties to stop sending you marketing messages at any time by adjusting your marketing preferences via our website or by following the opt‐out links on any marketing messages sent to you. In addition, you can contact us at any time using the details set out below. Where you opt-out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a previous product/service purchase or any other transactions between us.
We have implemented reasonable and appropriate security measures designed to protect your information. from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors or other third parties who have a business need to know. They will only process personal information on our instructions, and they are subject to a duty of confidentiality.
Please note, however, that no security system is perfect, and we cannot guarantee that the personal information you submit on this website will be 100% secure, or that the services will be uninterrupted or error‐free. Please do not provide your password to another person. We cannot be responsible for a data breach or other incident if a password is used by unauthorized persons.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we must keep basic information about our customers for six years after they cease being customers for legal and compliance purposes.
In some circumstances, you can ask us to delete your personal information (see section EU and California Data Protection Rights below for more information). Please note that in some instances we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Our website contains links to and from other websites. Clicking on these links or enabling those connections may allow third parties to collect or share information about you. FRT makes no representations whatsoever about any other websites that you may have accessed our website from or may access through this website. FRT is not responsible for the privacy practices or content of those websites and FRT expressly disavows any liability whatsoever for use of such websites. It is up to you to take precautions to ensure that whatever you select for your use is free of items of a destructive nature.
NOTICE TO PERSONS OUTSIDE THE UNITED STATES
FRT is located in the United States. Personal information collected on FRT websites and services may be stored and processed in the U.S. or any other country in which FRT or its affiliates, subsidiaries or service providers maintain facilities. This may involve transferring personal information outside the European Economic Area (EEA). In addition, many of our external third parties are based outside the EEA so their processing of your personal information may also involve a transfer of data outside the EEA.
Whenever we transfer personal information outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring that there are adequate safeguards in place by using specific contracts approved by the European Commission which give personal information the same protection it has in the EEA.
Please be aware that the United States and jurisdictions other than the one in which you are located may not provide the same level of data protection as considered adequate in your country. Note that your personal information may be available to the US Government or its agencies under legal process in the United States.
FRT’s Data Protection Officer (“DPO”) is our Chief Financial Officer.
If you require any further information on the specific mechanism used by us when transferring your personal information outside the EEA, please refer to the Contact Us section below.
USE OF THIS WEBSITE BY CHILDREN
The website and services are intended for persons 18 years and older. We do not knowingly collect information from children who are under 18 years of age. If you are under 18, you should not provide your personal information on this website.
CONTACTING US: QUESTIONS, CORRECTIONS, AND REMOVAL
- Legal Entity: Financial Recovery Technologies LLC
- Address: 400 River’s Edge Drive, 4th Floor, Medford, MA 02155, United States
- Email: Privacy.Enquiry@frtservices.com
- Phone: 1 (888) 378-7787
CALIFORNIA RESIDENTS DATA PROTECTION RIGHTS
Subject to certain exceptions, as a California resident, you have the right to request to: (i) know what personal information we collect; and (ii) delete your personal information. We may ask you to provide certain, limited personal information, such as your name and email address to verify and match your identity with our records and systems. If you have an account with us, we may ask that you verify your identity through our account authentication process. This is also to protect against fraud. We will not retain this personal information or use it for any other purpose. We do not sell your Personal Information to third parties for any purpose.
- Exercising other California consumer rights. Should you wish to exercise the rights as detailed above, you may contact us by phone, email, mail. (See the Contact Us section above)
- Verification. In order to verify a request from you exercising your rights, you will need to provide the following: (i) your legal first and last name, (ii) email address you use to correspond with FRT, (iii) describe your relationship with FRT, and (iv) provide the state you currently reside in. After you submit the information, FRT will send you a response email to your email on record and you will need to verify your email by responding back to the email FRT will send you.
- Request from authorized individuals. If you authorize another person or agent to make a rights request on your behalf, please have the authorized agent email FRT (See Contacting Us Section) to verify the authorization before processing the request. To complete the authorization, your authorized person will need to submit documentation evidencing the authorization to make the request on your behalf and the person will need to verify their identity with FRT. Documented evidence of authorization must be a signed power of attorney or other similar document establishing the designated person’s right to act on your behalf. Authorized individuals or agents must be registered with the California Secretary of State.
EU DATA PROTECTION RIGHTS
Where our processing of personal information takes place in the context of our activities in the UK or the EU, individuals have the following rights in relation to your personal information (referred to as personal data for the purposes of EU data protection legislation:
- Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. Please note, we may need to verify the accuracy of any new details you provide.
- Request erasure of your personal data. This enables you to ask us to delete personal data where there is no good reason for us to continue to process it. This may also apply where you have successfully exercised your right to object to processing (see below), where we may have processed your data unlawfully or where we are required to delete your personal data to comply with local law. Please note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing. This enables you to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your personal situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
- Right to withdraw consent. You may withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- Request to transfer data. This enables you to request the transfer of your personal data to you or a third party. We will transfer the data in a structured, commonly used, machine-readable format. This right applies only in respect of automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Invoke binding arbitration. Under certain conditions, you may invoke binding arbitration.
Note: You will not receive discriminatory treatment from us for exercising your rights.
If you wish to exercise any of the above rights, please contact us as described above. Under EU data protection legislation, you have the right to make a complaint at any time to the relevant supervisory authority for data protection issues in your jurisdiction. A full list of the data protection authorities can be found at https://edpb.europa.eu/about-edpb/board/members_en.
We would, however, appreciate the opportunity to address any concerns in the first instance.
Updated: 17 March 2021