Annual Client Satisfaction Results

Jenn Rothenberg
April 2, 2023

At Financial Recovery Technologies, one of our core differentiators is our service model which we measure annually. We wanted to share highlights from our 2023 client satisfaction survey and share what our clients are saying about working with FRT:

“I would like to thank [my Account Manager] on their attention to detail and willingness to go above and beyond has been greatly appreciated.”

“[My Account Manager] is excellent.  She is professional, responsive, accommodating and always willing and able to assist.”

“Highly satisfied.  Very appreciative of the work done to get us live and working through numerous data issues with our administrator.”

“[My Account Manager] has been very helpful and responsive to our asks and queries. She knows what we want, and her replies are clear. It has been a joy working with her.”

“Our service manager is great and exceeds expectations.”

 

95% are Highly Satisfied & Satisfied with FRT

73% are Highly Satisfied

+75 Net Promoter Score

Average score was 9.17 out of 10

98% are Highly Satisfied & Satisfied with their FRT Service Account Manager

85% are Highly Satisfied with their FRT Service Account Manager

ABOUT FINANCIAL RECOVERY TECHNOLOGIES
SETTLED  I  NON-US GLOBAL OPT-IN  I  ANTITRUST  I  GLOBAL PASSIVE  I  DIRECT OPT-OUT  I  BUYOUTS

Founded in 2008, Financial Recovery Technologies (FRT) is a leading technology-based services firm that helps the investment community identify eligibility, file claims and collect funds made available in securities and other class action settlements. Offering the most comprehensive range of claim filing and monitoring services available, we provide best-in-class eligibility analysis, disbursement auditing and client reporting, and deliver the highest level of accuracy, accountability and transparency available. For more information, go to www.frtservices.com.

 

This communication and the content found by following any link herein are being provided to you by Financial Recovery Technologies (FRT) for informational purposes only and does not constitute advice. All material presented herein is believed to be reliable but FRT makes no representation or warranty with respect to this communication or such content and expressly disclaims any implied warranty under law. Opinions expressed in this communication may change without prior notice. Firms should always seek legal and financial advice specific to their unique situation and objectives.