2024 Annual Client Satisfaction Results

Jenn Rothenberg
Jenn Rothenberg
April 12, 2024

At Financial Recovery Technologies, one of our core differentiators is our service model which we measure annually. We wanted to share highlights from our 2024 client satisfaction survey and share what our clients are saying about working with FRT:

“[My Account Manager] is great. She’s approachable, helpful and always offers above and beyond assistance. She is very proactive and responsive.”

“[My Account Manager] feels like she is a part of my team. Pragmatic and responsive, I couldn’t ask for more.”

“Am very happy we switched from that other provider. [My Account Manager] is a great account manager.”

“Having been an FRT client for 12 months now the offering has been night & day compared to our previous provider [Competitor]. Very pleased, keep up the great work [ Account Management & Sales] team.”

“Very responsive, professional, and great at keeping the relationship strong and healthy.”

96% are Highly Satisfied & Satisfied with FRT

77% are Highly Satisfied

+76 Net Promoter Score

Average score was 9.18 out of 10

98% are Highly Satisfied & Satisfied with their FRT Service Account Manager

88% are Highly Satisfied with their FRT Service Account Manager

ABOUT FINANCIAL RECOVERY TECHNOLOGIES
SETTLED  I  NON-US GLOBAL OPT-IN  I  ANTITRUST  I  GLOBAL PASSIVE  I  DIRECT OPT-OUT  I  BUYOUTS

Founded in 2008, Financial Recovery Technologies (FRT) is a leading technology-based services firm that helps the investment community identify eligibility, file claims and collect funds made available in securities and other class action settlements. Offering the most comprehensive range of claim filing and monitoring services available, we provide best-in-class eligibility analysis, disbursement auditing and client reporting, and deliver the highest level of accuracy, accountability and transparency available. For more information, go to www.frtservices.com.

 

This communication and the content found by following any link herein are being provided to you by Financial Recovery Technologies (FRT) for informational purposes only and does not constitute advice. All material presented herein is believed to be reliable but FRT makes no representation or warranty with respect to this communication or such content and expressly disclaims any implied warranty under law. Opinions expressed in this communication may change without prior notice. Firms should always seek legal and financial advice specific to their unique situation and objectives.