Thomas Jones is a senior member of the advisory board for Financial Recovery Technologies (FRT) and works actively with FRT on a wide range of strategic and business issues. He was a co-founder of Epsilon, the nation’s leading database marketing company, and served as its CEO until it was acquired by American Express. A graduate of MIT and Harvard, he has taught on the full-time faculty of both the Harvard Business School and MIT’s Sloan School. Mr. Jones is featured in a number of HBS Publishing products, including the Harvard Business Review. He is a recognized expert in the area of customer loyalty and personalized marketing and speaks widely on issues relating to organizational innovation and transformation.