By: Samantha Blumsack, Marketing Intern, Financial Recovery Technologies
Kate Richman is a Senior Claims Analyst for Financial Recovery Technologies dedicated to claims recovery. She is involved in the processes of filing claims, curing claim deficiencies and documentation audits, and processing recovered funds in preparation for remittance to the client.
What are your top priorities and biggest challenges?
My top priority is making sure that all claims and clients file on time. I never miss a deadline. It is a challenge, especially if there is a client that comes in last minute, but I will stay as late as I need to and do everything in my power to make sure that they get filed on time.
What does your typical workday look like?
Normally I come in, read my emails, and check any Jira tasks that came in overnight. Then, I start filing claims. Filing a claim starts with determining eligibility and what clients I can file as soon as possible. The next step in filing a claim is to analyze the spreadsheet and make sure all of the transactions are accurate to ensure a complete filing. Claims filing concludes with compiling a pdf of relevant information and sending it off to the correct claims administrator. Typically I work from the deadlines, so whenever there is an upcoming deadline, I make sure to look at those cases and see which ones are most pressing.
If you woke up with 2,000 emails, and could only answer 200, how would choose which ones to answer?
I work based on what comes in first and what needs to be done first. I would check and answer the oldest ones, because those are the ones that need to get done first. And then if I still had more time, I would look at ones that were specifically addressed to me. Keeping my clients and coworkers happy is extremely important to me, so if someone is directly asking something of me, I am going to make sure I focus on them and address their questions or concerns.
What is FRT doing to ensure they are adapting to the changing landscape of the class action industry while continuing to meet the needs of current and future clients?
FRT does a great job staying on top of the new and different shareholder class action cases both in the U.S. and abroad, as well as constantly creating new processes to ensure a complete and accurate filing of those cases. We are seeing a lot more antitrust settlements and those non-securities cases need a different approach than your typical domestic class actions. Prior to the LIBOR case that was due in December, we didn’t have a formal process for antitrust cases or even global group litigation settlements. Today, we have step-by-step procedures of what to do specifically to each case and each case type.
What is the most valuable lesson you have learned during your tenure at FRT?
Mistakes happen and you cannot take it personally. Although I am a very emotional person, I strive to make every single client happy and their case perfect. When a mistake happens, you can’t let it get the best of you. Your work and your client comes first.
What is one piece of advice that has changed your professional career?
One piece of advice that has stuck with me is to not take your career for granted. I’ve been at FRT for 4.5 years, and I come to work every day as if it’s my first day here. FRT instills an accepting, curious, caring and positive environment. If you are too absorbed in your work and don’t take a step back to appreciate all the people who help you, you will miss out on a lot of experiences. FRT is a great company and if you’re doing your job, and doing a good job, you’ll have nothing but a great experience.
How do you define success?
Success is not only being good at what you do, but also enjoying what you do. I believe that if you are happy and appreciative of all that is around you, you will be successful not only in a work setting, but also in life.
For more information on what our employees have to say about their experiences with FRT, check out our careers page.
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Founded in 2008, Financial Recovery Technologies (FRT) is a leading technology-based services firm that helps the investment community identify eligibility, file claims and collect funds made available in securities and other class action settlements. Offering the most comprehensive range of claim filing and monitoring services available, we provide best-in-class eligibility analysis, disbursement auditing and client reporting, and deliver the highest level of accuracy, accountability and transparency available. For more information, go to www.frtservices.com.
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