An Open Letter to FRT Clients from Rob Adler

An Open Letter to FRT Clients from Rob Adler

I am excited to be joining the FRT team and look forward to working with many of you in the coming months. As I considered this opportunity, I spent some time learning about FRT’s business, its people, and its history with clients and partners. What impressed me most was observing a team that is so focused on helping clients. This is a credit to David Bedard, who has done a great job creating this foundation and positioning the company for future success. In just 3 short years, FRT has become the leader in settlement recovery for investors.

The key to this success is not in our proprietary technology or our proven processes, but in the dedicated service we provide to our clients and our team’s unending focus on quality. It’s what differentiates FRT today and it’s what I learned was the key to success in my previous company CCBN.

CCBN offered an industry-leading information service known as StreetEvents, a calendar of event information for professional investors that became a staple on the desktop of the investment community. We created a must-have product for investors with an application that they relied on every day to help make them more efficient.  We listened to the needs of the analysts and portfolio managers who used this calendar and in turn, created a world-class transcription service, which was a true game-changer for buy-side investors.  And this was all possible because we focused on delighting our clients as the primary metric of success.

Looking ahead, I see tremendous opportunity for FRT here in the U.S. and in working with customers internationally, both with our existing suite of services and with new products. I look forward to driving the next level of growth for FRT, while continuing to provide exceptional service to you.

Sincerely,

Rob Adler

President, FRT

Click here to read the official news release announcing Rob as FRT’s new President.

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